Assessment at the local level: First, the complaint or the grievance is examined at the local office. From here, the government officials provide an acknowledgement letter to the citizens who have filed the complaint.
The full form of CPGRAMS is Centralized Public Grievance Redress and Monitoring System
Centralised Public Grievance Redress & Monitoring System (CPGRAMS) Portal is an online system developed by the National Informatics Centre which works on a web enabled platform with the major objective to solve the grievances of citizens and to monitor the various aspects of governance in India. Along with NIC, the Directorate of Public Grievances and Department of Administrative Reforms and Public Grievances have also played a crucial role in the formulation of CPGRAMS.
The basic function of Centralised Public Grievance Redress & Monitoring System (CPGRAMS) Portal is to enhance the ease of living of citizens by providing them with an online platform from where they can register their complaints or grievances against the service delivery at the Central Government or the state government level. This platform has a target of solving at least 1,000 complaints each year and they also segregate the complaints based on the seriousness of the issue and also track the complaint till a final solution is reached.
Citizens seeking to register grievances against any government ministry, department, or body at the Central or state level can use the official website of the Department of Administrative Reforms and Public Grievances. By visiting 'www.pgportal.gov.on' and selecting the 'Lodge A Grievance' option, users can register and receive a unique username and password. After obtaining login credentials, citizens can update an online complaint form, generating a registration or complaint number for tracking purposes. The portal allows users to monitor the status of their complaints, as well as the overall number pending and resolved. Additionally, citizens can opt to receive clarifications or reminders, accessing notifications from government officials.
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